Hello!

The administrator will never write to you first. We recommend that you change the password for your account and activate 2FA (if it is not set).

sure thankyou

Hello!

On this issue, please contact service support on the site and expect for feedback:

https://btc-alpha.com/en/support

Or contact us directly:
support@btc-alpha.com

I have been the same😒
I did deposit prizm coins but didn't reflect in alpha exchange

Hello!
Send all info to support@btc-alpha.com and follow the instructions.

Your support team could not solve my problem

Because you not followed the instructions we sent you. You need to do a minimal deposit exactly from address of previous depositexactly from address of previous deposit. Not from any other.

How much will I deposit?

The minimal deposit of PRIZM is 1 PZM.

Ok
I am making a deposit

It should be exactly from address of previous deposit. Any other deposits from different addresses would not be accepted.

🆗 ok

Hi admin

Hello!
How can I help you?

What's problem ?

All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.
To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version (see attached image). If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).
If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.
To cancel your order, find "Active Orders" under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".

I'm not understand

If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.

It's been about half an hour, how long can I wait?