Follow the directions given in your screenshot.

No one is responsible there

We focus your attention on the fact that the responsibility for this situation rests solely with the administration HollyWoodCoin.

You should have informed us about the removal of this currency

Users informed about this and had 60 days to withdraw this coin.

You did not inform me, there is no news about the removal of hwc in any part of your exchange office.
You need to protect your customers' coins, which unfortunately you did not do

Here is official news about delisting which was posted in all our news chanel and on the site.

​Dear users and partners!

We are informing you about the delisting of the HollyWoodCoin 📢

During the next check of assets by the administration of BTC-Alpha for compliance with the rules, it became known that the team of the HWC project stopped supporting the blockchain.
In the official comment of the situation, representatives of HollyWoodCoin notified about the lack of intentions to resume the operation of the HWC blockchain.

Due to the fact that BTC-Alpha does not have the technical ability to service operations on this coin, we are forced to submit HollyWoodCoin for delisting urgently ❕

We focus your attention on the fact that the responsibility for this situation rests solely with the administration HollyWoodCoin.
If you have any questions about HWC, please contact the project team directly.

Sincerely,
BTC-Alpha Administration

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good evening, why does the withdrawal in BTC take so long?

Hello!
Usually withdrawal of funds occurs within a few minutes. Also, according to site rules (item 10.6) "Withdrawal from the system can take from 48 hours (online transfers) and up to 5 days (bank transfer)."

thanks for the reply, but a withdrawal to a btc address shouldn't take too long

beware that a diver contacts in private to steal btc

Hello!

Please note that sometimes a certain cryptocurrency network is extremely busy, for this reason withdrawals confirmation can be delayed.

dear admin
please help for my account verification

Hello!
Please send all questions regarding verification to us at verification@btc-alpha.com. The speed of response depends on the workload of the personnel responsible for verification. Each application will be reviewed in the near future.

Hello!
Send UID of your account to me, in private messsage.

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Hello admin. Why i can not open low liquidity menu?