АЗ
Добрый вечер подскажите пожалуйста как решить данную проблему
Size: a a a
2021 July 27
АЗ
Не могу зайти в свой аккаунт . требует код двухэтапной идентификации, но того устройства на котором идентификатор стоял уже нет. Что делать, как решить данную проблему.
RB
Здравствуйте!
По данному вопросу обратитесь в службу поддержки на сайте биржи:
https://btc-alpha.com/ru/support/
Или же свяжитесь с нами напрямую:
support@btc-alpha.com
По данному вопросу обратитесь в службу поддержки на сайте биржи:
https://btc-alpha.com/ru/support/
Или же свяжитесь с нами напрямую:
support@btc-alpha.com
RB
Все сообщения на русском языке будут удалены из этого чата!
Для проведения диалогов на русском языке, пожалуйста, перейдите в группу -
BTC-Alpha Сообщество RU
Для проведения диалогов на русском языке, пожалуйста, перейдите в группу -
BTC-Alpha Сообщество RU
АЗ
Ага спс, написал туда
2021 July 28
M
Hello
M
Please I need help with my account
M
2fa issues
SB
Hello!
On this issue, please contact the support service on the exchange website:
https://btc-alpha.com/en/support
On this issue, please contact the support service on the exchange website:
https://btc-alpha.com/en/support
NK
📢Dear user!
Guess what good news we have for you this time!
🔥The BTC-Alpha team announces the official launch of the release version of our Android app!
We take care of the comfort of your trading wherever you are.
Now you can trade crypto in a simpler and handier way right from your cell phone📲
An exchange in your pocket is not a privilege anymore - it’s a basic need that has to be provided!
Enjoy all the advantages of our Android app with the updated functions and design today. Your comments and opinions are important - we are eager to hear from every user!
Sincerely,
BTC-Alpha Team
Guess what good news we have for you this time!
🔥The BTC-Alpha team announces the official launch of the release version of our Android app!
We take care of the comfort of your trading wherever you are.
Now you can trade crypto in a simpler and handier way right from your cell phone📲
An exchange in your pocket is not a privilege anymore - it’s a basic need that has to be provided!
Enjoy all the advantages of our Android app with the updated functions and design today. Your comments and opinions are important - we are eager to hear from every user!
Sincerely,
BTC-Alpha Team
r
Hi everyone, I have a question, I am not in control of orders and would like to know how to make a buy or sell order go immediately, I often have to cancel them
RB
Hello!
All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.
To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version. If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).
If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.
To cancel your order, find "Active Orders" tab under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".
All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.
To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version. If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).
If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.
To cancel your order, find "Active Orders" tab under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".
PP
My umi coin why go to reserve I want withdraw my coins plz remove reserved to main balance
RB
Hello!
All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.
To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version. If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).
If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.
To cancel your order, find "Active Orders" tab under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".
All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.
To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version. If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).
If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.
To cancel your order, find "Active Orders" tab under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".
PP
I try to withdraw umi coin but I cancelled withdraw my coin going to reserve why this happened I not received a single withdraw today . 1hr gone my umi in reserved Balance when move to main balance
RB
Send you UID in PM with me.
RB
Hello!
BTCd and other demo-coins was created to trade on the demo terminal. Withdrawal of BTCd is not possible.
BTCd and other demo-coins was created to trade on the demo terminal. Withdrawal of BTCd is not possible.
RB
Demo terminal will help you learn to trade without the risk of losing funds on bad deals.
2021 July 29
KC
Hello, I can't access my account due to lost device. How to bypass or disable my 2 Factor Authentication please?
SB
Hello!
On this issue, please contact the support service on the exchange website:
https://btc-alpha.com/en/support
On this issue, please contact the support service on the exchange website:
https://btc-alpha.com/en/support