For bookings made on or before 15 March 2020, for travel up to 31 May 2020, Scoot will be offering voucher refunds for the full value of bookings. Scoot will be launching a self-service portal within the next few days, for all eligible customers to obtain voucher refunds. Customers will be updated once the portal is ready, in the meantime, they are encouraged to only contact us if their flight is departing in the next 72 hours, as it would be easier for them to use the self-service portal once it is ready.