1 Oracle Sales Cloud
Job Description:
- Implement Oracle Sales Cloud per the design provided by the Team Leader
- Own development responsibility from definition through delivery
- Exhibit strong design and development skills
- Orientation to contribute both as a mentor as well as an individual contributor
- Ability to research, follow up and resolve complex challenges faced by the team
- Strong troubleshooting skills
Functional Modules:
- Sales Planning and forecasting / Sales Territories / Sales Quotes and Leads
- Opportunity Management / Sales Management and incentive compensation
- Mobile and Outlook integration / Managing Partners
- Fusion CRM BI/Dashboards/KPIs / File Import
- Security (APM & OIM)
- Groovy Scripting
- Object Customization
Note: Experience with VBCS, DCS, XML, Java Programming, WSDL, SOAP UI & Webservices will be an added advantage.
2 Oracle Service Cloud -
Job Description:
- RightNow project Implementation experience/ Oracle Service Cloud applications
- Have strong experience in RightNow Integration with third party apps(Inbound/Outbound)
- Experience in Customer Portal development is a must at least two end to end Projects
- Strong knowledge of HTML and CSS
- Strong Customer portal design knowledge
- Own development responsibility from definition through delivery
- Exhibit strong design and development skills
- Orientation to contribute both as a mentor as well as an individual contributor
- Ability to research, follow up and resolve complex challenges faced by the team
Functional Modules:
- Incident Management / Customer Portal / Desktop Agent Setup
- Knowledge Management / Customer Management / Chat and Community Management
- Mobile and Outlook integration / Managing Partners
- CTI Integration
- Security (APM & OIM)
- Object Customization
Note: Experience with VBCS, DCS, XML, Java Programming, WSDL, SOAP UI & Webservices will be an added advantage.
3 Consultant - Marketing Cloud
• "hands-on" work experience using the Oracle Marketing Cloud (Eloqua) marketing automation platform (including creation of campaigns, segments and assets as well as integration configuration and advanced automation features)
• Proficiency with marketing automation best practices, using program builder, campaign canvas, Emails, Landing Page, Forms and lead scoring model.
• Familiarity with HTML/CSS/JavaScript/AMP Script/RPL functions
• Set up ad hoc, transactional, and nurture emails campaigns in marketing automation platform, including but not limited to loading HTML, testing content, setting up tracking URLs
• Setup user based roles and responsibilities, header, footer, signature, email subscribe, unsubscribe and bounce back.
• Collaborate with stakeholders from Demand, Field, Channel and other Marketing teams to achieve marketing sourced and influenced pipeline goals by optimizing campaign performance including open rate, click-to-open rate, and form conversions
• Coordinate with various stakeholders to ensure all business requirements are met when templates are created and enhanced
• Good to have knowledge on building independent APPs
• Experience in DMP/BlueKai
• Experience in Data Management [Both structured and unstructured data, including online look-a-like data]
• Experience in Data Collection, Data Classification, Data Analysis, Data Transfer and Scalability
• Experience with other CRM systems e.g. Oracle Sales Cloud, Service Cloud, Siebel would be added advantage
