Desirable skills:
- Extensive technical support experience;
- Excellent communications skills;
- Problem-solving skills;
- Upper-Intermediate English;
- Ability to provide step-by-step technical help, both written and verbal;
- Experience of using Zendesk, Atalssian, Github, Slack;
- Hands-on experience with Linux/Mac OS environments;
- Experience of working with docker and/or kubernetes;
- Understanding of monitoring or willingness to learn about it.

What to do 
- Working with community;
- Seek guidance from the engineering team when needed;
- Contribute to documentation, best practices and knowledge base;
- Customer support.