Люблю ныть. Ною про Пану, ебучий стартап по бронированию билетов для кандидатов, которых компании возят на интервью. Меня ими возил на тренинг Триплбайт. (Ушло им в саппорт.)
1. Every step of negotiating of plane tickets took 24 hours. First two offers simply didn't even match the cities I was travelling from/to. The third one has a ridiculous SFO -> EWR via LAX (there are obviously direct flights between SF and NYC). Of course, my second leg on it was delayed for four hours, so I enjoyed sleeping on the floor of LAX with earplugs.
2. The email link with flight confirmation didn't have a confirmation number for the return SFO -> EWR flight, so 24 hours before the flight I realised I cannot check in. It took me 60 minutes of waiting on United support to manually get the right confirmation number, because it was absent in my inbox, and at that time I couldn't log into Pana system anymore (account was suspended?)
3. There is no phone support for Pana. No one replied when I texted to designated number. When I hit problems with flight checkin, I ended up shooting email to an obvious email support@pana.com, and the response rate was a ridiculous 12 hours.
Три недели назад Пана подняла $10M. Короче, стартапы делать очень сложно.