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Тут была нашумевшая история с преследованием клиента отеля за обоснованный негативный отзыв. По закону, владелец отеля действует в правовом поле. Но все всё понимают…
Tripadvisor занял сторону.
Tripadvisor занял сторону.
ну и ответ отеля:
We are sad to see that you have decided to post 2 negative reviews (the first one removed by Tripadvisor for violating their review guidelines) with the only purpose to defame our Food & Beverage Manager and the resort. We are certain, however, that everyone that reads and compares your review to that of all our other guests will see that your comments are far from the truth. We think it is very unfair for that you have chosen to try to give a very negative image of our wonderful resort and our very friendly staff so we would like to shed some light on what made you go this far.
On the day you arrived, you decided together with some friends to have dinner in our Sunset Restaurant and you brought along your own bottle of liquor which goes against our rules, as it does in any hotel or resort I have worked or visited around the globe. As a standard, for any guest willing to bring their own bottled drinks there is a corkage fee of 500THB which you were informed by a member of our staff. When she informed you about our house rules you dismissed her and used abusive language towards her. The Food & Beverage Manager decided to intervene for the safety and comfort of our staff and guests who were having a peaceful dinner.
It was then when another guest at your table took over the conversation with our F&B Manager and he apologized profusely and shook hands after a short chat. The F&B Manager then decided that, in order to avoid further disturbance, to allow you to have that liquor without charging you for the corkage fee.
It was to our surprise that even after all the disruption you caused and our gesture of allowing you to drink your own bottle of liquor at our restaurant you still decided to write negative reviews on all possible review sites.
We wish you a safe trip here in Thailand and we hope that other resorts don’t have to go through the same experience as the one we had.
We are sad to see that you have decided to post 2 negative reviews (the first one removed by Tripadvisor for violating their review guidelines) with the only purpose to defame our Food & Beverage Manager and the resort. We are certain, however, that everyone that reads and compares your review to that of all our other guests will see that your comments are far from the truth. We think it is very unfair for that you have chosen to try to give a very negative image of our wonderful resort and our very friendly staff so we would like to shed some light on what made you go this far.
On the day you arrived, you decided together with some friends to have dinner in our Sunset Restaurant and you brought along your own bottle of liquor which goes against our rules, as it does in any hotel or resort I have worked or visited around the globe. As a standard, for any guest willing to bring their own bottled drinks there is a corkage fee of 500THB which you were informed by a member of our staff. When she informed you about our house rules you dismissed her and used abusive language towards her. The Food & Beverage Manager decided to intervene for the safety and comfort of our staff and guests who were having a peaceful dinner.
It was then when another guest at your table took over the conversation with our F&B Manager and he apologized profusely and shook hands after a short chat. The F&B Manager then decided that, in order to avoid further disturbance, to allow you to have that liquor without charging you for the corkage fee.
It was to our surprise that even after all the disruption you caused and our gesture of allowing you to drink your own bottle of liquor at our restaurant you still decided to write negative reviews on all possible review sites.
We wish you a safe trip here in Thailand and we hope that other resorts don’t have to go through the same experience as the one we had.